InMoment XI
DECEMBER 30, 2021
It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!
InMoment XI
OCTOBER 10, 2023
These metrics delve deep, capturing the nuances of every touchpoint, from the initial inquiry to post-purchase survey. While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
FEBRUARY 24, 2022
Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc. And eventually, how those metrics directly inform the important touchpoints in that journey. To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories.
Education Services Group
JULY 20, 2021
ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. For example, a health score or usage drop from an escalation may hold more urgency than a recent low NPS rating. Watch it here if you missed it!).
Enalyzer
MARCH 20, 2018
Marketing has one job and that is to reach consumers at the moments that most influence their decisions, these are known as touchpoints. Touchpoints are anytime a potential or existing customer comes in contact with your brand, before, during or after their purchase. Use Enalyzer and Zapier to automize your customer touchpoints.
GetFeedback
JULY 19, 2019
Too many companies focus on customer touchpoints. A touchpoint is any interaction that might influence the way your customer feels about your product, brand, or business. There can be dozens—even hundreds—of touchpoints. Unlike a customer touchpoint, a customer journey has a beginning and an end.
delighted
APRIL 25, 2022
Every single customer that converts on their ecommerce platform, as well as in one of their 70+ retail stores, gets a Delighted NPS survey. Customers who leave a positive NPS score or a positive review will be immediately presented with Casper’s referral program. Casper also triggers referral communications across multiple touchpoints.
Expert insights. Personalized for you.
493 
Let's personalize your content