Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Tricia Morris

OCTOBER 28, 2015

Leaders invest in the technology to easily add, edit and deliver information and use customer feedback from across channels, agent knowledge of frequently asked questions, keyword search data and more to provide the answers and information customers want and need most. and how to measure ROI. . and how to measure ROI.

2016 83

2016 Virtual Agent ROI 2015 83

TechSee

NOVEMBER 19, 2019

From its introduction in the 1970s, it has become increasingly common thanks to increased CPU power and advances in speech applications that have made the technology cheaper to deploy. Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes.

Insurance 19

Insurance Customer Journey 2025 Virtual Agent 19

CSM Magazine

JUNE 16, 2023

This revolutionary technology is changing existing standards in the following ways: Superhuman teams These are taking customer support to new heights. Companies that embrace this technology and incorporate it meaningfully into their strategies stand to gain significant advantages.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Gainsight

FEBRUARY 13, 2023

THQ: People often think of Zoom as a key technology that got us through the pandemic. Gainsight really helps us to transcend that, and we always want to transcend the status quo in regard to platform technologies. And truly driving adoption, which means ROI across the platform. And why deploy one now?

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

CSM Magazine

JUNE 11, 2019

By leveraging social media channels, brands can dive deeper engagement and, coupled with advancements in technology, can make their responses unique and personal to the individual customer. Routine tasks/questions can be managed by a virtual (AI) agent and, if needed a real-life agent can be brought into the conversation.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

Bold360

NOVEMBER 30, 2016

Chat bots, in their most basic form, aren’t really new in terms of technology, but chat bots are suddenly becoming massively popular thanks to massive adoption of messaging services like Facebook Messenger, and brands aren’t wasting the opportunity to get in on the action. More on those features later.

Definition 104

Definition ROI White Paper 2016 104

Think Customers

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Alexa, what is the ROI of Voice and Chat Assistants? : Let’s explore their differences and how they can best assist users. What is chat?

Virtual Agent 52

Virtual Agent Healthcare Omnichannel ROI 52