Oracle

AUGUST 19, 2020

What recent retail innovations have you seen that allow for a great shopping experience? We asked CX professionals that question, and they let us in on the most notable retail innovations they’ve recently experienced. Retail Innovation #1: IoT enhancements. Retail Innovation #2: Video review functionality.

Retail 85

Retail Innovation Virtual Agent Loyalty Programs 85

BirdEye

NOVEMBER 8, 2023

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

Travel 58

Travel Hotels Social Media Healthcare 58

delighted

JANUARY 28, 2020

Although survey timing may vary based on your brand’s products or the type of feedback you want to collect, understanding when to survey your audience can be incredibly beneficial. When it comes to sending Net Promoter Score (NPS) surveys, timing is everything. Survey timing influences both of these. A better way to survey your customers.

NPS 44

NPS Hotels Net Promoter Score Retail 44

Feedbackly

AUGUST 29, 2018

Supply chains are becoming more efficient, shipping methods are getting cheaper, and now more than ever people from all corners of the world can have their favourite products shipped straight to their front door. Research has shown that nearly 90% of new ecommerce stores fail within the first 4 months.

Customer Journey Mapping 76

Customer Journey Mapping Competitive Advantage Customer Journey Fashion 76

Grade.us

SEPTEMBER 11, 2018

If you're smart you want customers to share their anger, frustration and criticism with you as well. If you're smart you want customers to share their anger, frustration and criticism with you as well. SMS templates are a unique way to request online reviews. You want customers to talk to you. How do you get them to do it?

Hospitality 46

Hospitality Feedback Entertainment Events 46

Kustomer

FEBRUARY 29, 2024

Additionally, while the tool is primarily built for online retailers with stores on Shopify, its core functionalities may only partially meet the needs of enterprise businesses. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. However, it may not be as suitable for managers.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. Budgets have been compromised and priorities have moved online.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21