what-is-quiet-quitting-and-why-is-it-an-issue-in-customer-service 
CSM Magazine
NOVEMBER 25, 2022
Stephen Holliday, CEO and Founder of Level , looks at the problem of ‘quiet quitting’ and what organizations can do to address it. Now, a new phenomenon has emerged, that only adds to the problem: quiet quitting. Now, a new phenomenon has emerged, that only adds to the problem: quiet quitting.
Retently
MAY 9, 2024
Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.
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Playvox
APRIL 4, 2023
They’re protecting and building your company’s brand — no matter what they have to deal with from customers. Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy.
Experience Investigators by 360Connext
MAY 12, 2020
Getting Decision-Makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. Your customers will need more help as they navigate these breakdowns.
Integrity Solutions
JUNE 13, 2023
According to research in MIT’s Sloan Management Review , toxic work culture is the biggest factor that leads to people quitting. Why does a coaching culture matter? Without question, retaining top talent today requires investing in making great managers. They are the key to employee engagement, satisfaction and retention.
Help Scout
AUGUST 5, 2021
These descriptions of burnout were recently shared with me by customer service professionals. Though it is not a medical diagnosis, burnout afflicts far too many customer service staff. Though it is not a medical diagnosis, burnout afflicts far too many customer service staff. Customer service staff care.
ChurnZero
AUGUST 14, 2020
At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. Not when there are other products leaders dedicated to being the best at what they do in their respective functional areas. It’s Customer Success for us. What is a CRM? Not product management.
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