PeopleMetrics

OCTOBER 3, 2019

The CX story you tell executives must reinforce the program’s ROI. If this step is not taken, ROI will be more difficult to prove in the future, and the program will become little more than a data collection exercise. And be specific. How many customers has the VoC program saved? How many positive social reviews has it generated?

CEM 60

CEM 2001 ROI Touchpoint 60

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. But you know, it's nothing like doing it yourself and showing an ROI, right? Sean McDade: Alright, I'll kick it off.

2001 62

2001 2012 Feedback Books 62

Natalie Petouhof

SEPTEMBER 8, 2015

Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or applications, there is a 40 percent reduction in productivity. (1) Meyer, David E.;

Customer Engagement 58

Customer Engagement Engagement 2001 2016 58

ClearAction

MARCH 20, 2020

VoC ROI is highest when you’re using it to guide prevention of issue recurrence for all customers. Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. Ideally, you’re focusing on actioning the root causes, and tracking that progress with an internal metric.

Customer Centricity 62

Customer Centricity 2001 Voice of Customer Customers 62

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. Also, what kind of ROI must the senior management look for in investing in customer centricity? At the end of the day, ROI is how many customers are retained over a period of time and CX helps towards the cause. Mine has been a roller coaster journey.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Customer Interactions

JULY 17, 2014

The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. Companies rushed to hire marquee security directors or increase the profile and cache of their incumbent CSOs. They issued mandates to rebuild or dramatically enhance their security organizations.

2001 32

2001 Return on Investment Events Metrics 32

Lithium

JUNE 27, 2022

Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. One customer here at Khoros cited a 200%+ increase in ROI after implementing custom Khoros’ bots into their Care suite.

2001 52

2001 Airlines Brands Culture 52

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. One of the main reasons why website projects get a low ROI is because they get delayed for months. You get higher ROI if you launch sooner. So, I quit my job, started building websites with him (that was in January of 2000).

Banking 39

Banking Magazine Books 2007 39