Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why.

2002 52

2002 Roadmap NPS Fashion 52

Customer Guru

FEBRUARY 13, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. A typical day starts with analyzing the previous day’s NPS reports and notifying the concerns to the relevant departments. Please give us a short introduction into your journey to becoming a CX professional.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Beyond Philosophy

SEPTEMBER 24, 2020

It reminded me of 2002 when I first started talking about getting into Customer Experience. However, it’s more likely that sales and the Net Promoter Score (NPS)® go up by five percent, but your competition also went up or down a little bit, or the market got more competitive or any other host of influences.

Net Promoter Score 139

Net Promoter Score 2002 Presentation Customers 139

Kerry Bodine

APRIL 30, 2019

Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.” NPS was the first framework that directly tied customer experience to business results.

Events 18

Events 2006 Net Promoter Score 2007 18

C Space

MARCH 25, 2020

What’s adding to the challenge is that traditional (and expensive) methods such as NPS and brand trackers don’t seem to be the right tools for the job at this moment. The 2002-2003 SARS outbreak in China, for instance, has been credited for the sudden rise of internet usage and online shopping, leading to the huge success of Alibaba.

2002 40

2002 Airlines 2003 Travel 40

GetFeedback

JANUARY 31, 2020

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. Engage with NPS Detractors to boost retention. While developing surveys around Net Promoter Score (NPS) results, it’s definitely important to engage with your Promoters (loyal customers with high retention rates).

Customer Retention 150

Customer Retention Net Promoter Score Omnichannel 2002 150

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture. It’s been about 16 years and all fun.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture. It’s been about 16 years and all fun.

Webinar 40

Webinar Presentation 2002 Consulting 40

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. A typical day starts with analyzing the previous day’s NPS reports and notifying the concerns to the relevant departments. It was an honour to interview Shweta and receive her wonderful response.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

CX Workout - Ideas Blog

OCTOBER 3, 2018

StoryMiners was founded in 2002. Alex, I’m sure you’ve seen NPS surveys, you’ve probably seen raw analysis of social media tweets, you’ve probably gotten reports of customer comments. By the way, I’m the guy in the bottom left of the picture. It’s been about 16 years and all fun.

Webinar 9

Webinar Presentation 2002 Consulting 9

SurveySparrow

NOVEMBER 6, 2020

Features of Typeform: Send NPS surveys at regular intervals. The NPS data can also be synced back to Salesforce. Qualtrics: Started in 2002, it is one of the oldest online survey tools in the market. Some of the templates that are available are NPS score, Customer Effort Score, Customer Satisfaction score, etc.

Multi-Channel 45

Multi-Channel Net Promoter Score NPS 2002 45

SurveySparrow

APRIL 22, 2021

Qualtrics first started in 2002 as a tool exclusive for researchers but soon expanded its features for enterprise use. The surveys range from 360-degree feedback, A/B Testing, Employee Engagement Surveys, NPS, etc. Qualtrics Features. It was also the first experience management platform to measure employee experience with key metrics.

2002 52

2002 Brands Feedback Measurement 52