Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.
Customer Guru
MARCH 7, 2018
She comes with 20 years of work experience, of which 15years have been in Customer Experience. BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. For outstanding CX, the need of the hour is nothing but a leader-led cultural transformation journey.
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Michel Falcon Experience
OCTOBER 10, 2014
. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I recognized that the companies we admire have made a premeditated effort to put their customers at the core of their business. “It’s all about the people.” Howard Schultz (Starbucks, CEO).
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link].
LiveChat
AUGUST 3, 2018
Further, all customer data is integrated and stored in one place, from where you can target them with personalized emails or content, depending on which stage of the sales funnel they are at. It’s been 11 years since Steve Jobs released the very first iPhone to an expectant world on June 29, 2007. Never rest on a successful product.
Russel Lolacher
OCTOBER 24, 2022
In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. Service Culture Book. Personalization’s relationship to culture fit. First customer I served, it was a service failure.
Storyminers
JULY 6, 2020
Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
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