2008 Customer Relationship Management Innovation Management 
CSM Magazine
JULY 4, 2022
VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. ” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK.
West Monroe
DECEMBER 11, 2022
As we’ve learned from previous recessions, the companies that combine defensive tactics with strategic offensive investments in customer experience, technology, and risk management can emerge from a downturn victorious. Customer relationship manager and client communication functions. Technology Integration.
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Lumoa
JUNE 23, 2021
While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. Omnichannel also allows organizations to better understand their customers, thus prompting a greater investment in it on their part.
Chattermill
MAY 12, 2019
Joseph Michelli dives into the genius of Starbucks’ success, interviewing baristas and corporate executives and sharing insider stories about how the company has managed to create an experience that benefits workers and consumers alike. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager.
Bold360
DECEMBER 1, 2016
Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. Ben Harris. Angie Stocklin.
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