West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Refine the Project Management Plan (PMP): Within 30 days of DOE award, a PMP is due and must be regularly updated.

2008 52

2008 Document Government 2024 52

Daniel Group

SEPTEMBER 23, 2021

They are fantastic young people who have brought a lot of innovation and energy into the industry and into our company. What were management key objectives for getting into CX and getting this program going back then? So, for some context, I joined Holt in 2008, January of 2008. Our managers care deeply.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.

Healthcare 52

Healthcare 2008 2030 Connections 52

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance. Building the First Journey Map for the Smithsonian.

Chief Customer Officer 0

Chief Customer Officer 2008 Books Presentation 0

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Published on: February 06, 2019. Share this page on: Tweet.

2008 73

2008 White Paper 2019 Automotive 73

Optimove

NOVEMBER 14, 2019

EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. With extensive experience and a portfolio of over 400 games, premium online casino software developer iSoftBet is at the vanguard of games innovation. Facebook Custom Audiences + Optimove = A killer retention marketing channel.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Team Support

OCTOBER 8, 2020

Beyond that—and perhaps the key to our innovation and place in the market currently and in the near future—is that we will soon introduce an innovation in the customer success market that will enable businesses to approach the idea of customer “success” as enabling revenue generation while maintaining our team philosophy.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. Hundreds of articles are being published, blogs written, podcasts posted, and webinars held providing road maps for how to manage CX in a crisis. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis.

2008 59

2008 Customer Experience Seminar Workshop 59

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. Furthermore, Gartner has stated that CCaaS solutions will function similarly to on-premise contact centers, with a few notable differences.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

BirdEye

JULY 7, 2023

Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. As far back as 2008, the famous fast food brand introduced the innovative Domino’s Pizza Tracker.

Customer Service 96

Customer Service Social Media Banking 2008 96

Michelli Experience

JUNE 28, 2017

Writing in his book, Love and Profits , James noted, “ Good management is largely a matter of love. Or if you’re uncomfortable with that word, call it caring, because proper management involves caring for people not manipulating them ….Management So management is a matter of being ‘in relationship.’” Evolving VR.

Customer Experience 83

Customer Experience 2008 Books Loyalty 83

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), Maintaining that balance is that’s what having great mentors and managers are for. It’s exciting to be a part of.

2009 52

2009 2008 Travel Transportation 52

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). March 28, 2013. [2] June 2018. [3]

Healthcare 33

Healthcare 2008 Hospitality 2007 33

mopinion

MAY 28, 2018

of all retail sales in 2008 to nearly 11.9% in 2018, this growth – in combination with a (still) relatively low market share – represents a huge opportunity for more innovative ecommerce companies looking to overtake their […]. The post Why Online Feedback is Vital for Ecommerce Managers appeared first on Mopinion.

Feedback 77

Feedback 2008 Management 2018 77

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Connections 75

Connections Brands 2008 Social Media 75

Natalie Petouhof

FEBRUARY 2, 2016

It is being r ecognized for outstanding learning programs in two categories and for its contribution to developing innovative and business focused learning programs. Capgemini University was congratulated at the Brandon Hall annual Human Capital Management Excellence Conference.

2008 40

2008 E-support 2013 Innovation 40

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Workforce management : Schedule employee compliance training while ensuring you have enough support personnel with the right skills to serve customers.

2004 51

2004 White Paper Financial 2008 51

Magellan Solutions

JULY 11, 2022

A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing.

2008 40

2008 Financial 2007 2009 40

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Connections 63

Connections Brands 2008 Social Media 63

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. Technology’s true value comes from what it can enable—whether that’s new revenue streams, more innovative products, better experiences for customers and employees, and many other goals. Digital businesses know this.

White Paper 52

White Paper Healthcare Innovation 2008 52

PK

APRIL 23, 2020

She went on to note that employment recovered just 1 percent a year after the Great Recession of 2008. This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. At some point, there will be a vaccine and this pandemic will be done.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 49

ROI 2009 2008 2016 49

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. In 2008, Detroit, DTE Energy CEO Gerard M. The company’s real innovation lies in its retention program.

Leadership 68

Leadership Insurance Engagement 2018 68

Smith+co CX

MARCH 15, 2021

His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008. Each new cycle begins with a wave of innovation that creates societal change: the steam engine in the 18 th century, electrification in the 19 th , information technology in the 20 th. Banks can be the worst.

Brands 36

Brands 2008 Banking Sports 36

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. Chris Rogers has been working at Constant Contact since 2008. About Chris Rogers.

Feedback 81

Feedback 2008 2014 Government 81

Talkdesk

AUGUST 19, 2016

As part of a training session each year, Jeff Bezos asks thousands of Amazon managers, including himself, to ­attend two days of call-center training,” states Balducci. The incentive here is for managers to immediately be placed in the mindset that Amazon’s philosophy is about listening, and most importantly, understanding the customer.

Customer Service 41

Customer Service E Commerce 2009 2008 41

Talkdesk

AUGUST 19, 2016

As part of a training session each year, Jeff Bezos asks thousands of Amazon managers, including himself, to ­attend two days of call-center training,” states Balducci. The incentive here is for managers to immediately be placed in the mindset that Amazon’s philosophy is about listening, and most importantly, understanding the customer.

Customer Service 40

Customer Service E Commerce 2009 2008 40

Magellan Solutions

DECEMBER 11, 2023

It is where the spark of innovation ignited. In 2008, we experienced a significant transformation. In 2008, everything changed when Magellan Solutions acquired a significant client in voice recognition. They started by handling directory assistance and grew to manage eight lines of business for a Fortune 500 giant.

Leadership 52

Leadership 2008 Call Center 2001 52

Natalie Petouhof

MARCH 11, 2016

As part of its extended cloud services program, which includes cloud advisory, migration and managed business services, ‘ Capgemini Cloud Choice with Amazon Web Services ’ will see Capgemini further invest in its dedicated migration factory, leverage AWS technology and develop sector-specific IP solutions hosted on AWS.

Insurance 40

Insurance 2008 Innovation 2016 40

Wootric

FEBRUARY 14, 2019

Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” But if you don’t have hard facts attached to them … then your management team will [ignore these points].” Angus Yang. Bruce Temkin. Colin Shaw. ” Jeanne Bliss. A CX Consulting.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Restaurants and eateries have to innovate.

Retail 71

Retail Consumers Social Media Government 71

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. Chris Rogers has been working at Constant Contact since 2008.

Customer Experience 45

Customer Experience 2008 2014 Feedback 45

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are a central team that governs and oversees all of the customer feedback data management and analysis. Chris Rogers has been working at Constant Contact since 2008. About Chris Rogers.

Feedback 40

Feedback 2008 2014 Government 40

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Customer Success 71

Customer Success Sales Connections Customer Base 71

Qualtrics

JULY 29, 2020

School operations will be impacted in most communities until there is a conclusive end to this crisis in the form of a widely available vaccine or other game-changing medical innovation. When schools launched virtual learning in the spring, there were often technical issues for students and teachers that interfered with learning.

2008 43

2008 Engagement Financial Feedback 43

West Monroe

JANUARY 25, 2022

From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change.

Banking 52

Banking 2022 Financial Multi-Channel 52

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering.

Sales 71

Sales Customer Success Connections Customer Base 71