Win the Customer
AUGUST 25, 2016
Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner.
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Chase Clemons, Head of Customer Support at 37 Signals.
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Second to None
FEBRUARY 14, 2018
Chat Support Will Increase In Importance. Chat support offers huge benefits when it’s done well. Customers get answers immediately, rather than having to wait 24 hours or more (the typical response time for email support). Chat support also presents a great opportunity to close sales. Now, customers want to engage back.
CSM Magazine
JANUARY 27, 2021
Launched in 2010 with only $5000, Blindster has grown to become the largest retailer of private label, custom-made window treatments in the nation. Today, this is achieved with an easy to navigate website which features instructional videos on measuring and installing, complemented by first class phone and online chat customer support.
InteractionMetrics
JUNE 19, 2023
An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. The year 2010 marked a turning point in the business world: the end of the “Age of Information” and the beginning of the “Age of the Customer,” according to Forrester Research.
ReviewTrackers
FEBRUARY 22, 2017
Together, we’re hosting a wine social with fellow marketers. 309, E 3rd St., Maggie Mae’s, 323 E 6th St. . Burgers & Bubbles: Digital Media Women . Downtown Burgers, 503 E Cesar Chavez St. . The event is hosted by the City of Hamburg, where the organization was founded in 2010. 309 E 3rd St.,
Service Untitled
JUNE 30, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.
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