Magellan Solutions
MARCH 16, 2017
It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are strong reasons why Philippine call center services have been preferred over their fellow Asian counterpart.
Magellan Solutions
JANUARY 29, 2024
Inception and Founding Vision: CEO Frederick Chua reflects, “In 2000, we envisioned setting up a call center with a mission – revolutionizing services tailored for the unsung heroes, the SMEs, who make up 80% to 90% of the economy.” based call center. Then, set up a physical call center in the Philippines.
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Service Untitled
MARCH 10, 2014
With happy customers comes repeat business, referrals, and of course loyalty; all adding to a customer oriented culture that ultimately places an organization as being more popular and valuable. ” Encourage employees to focus on customer experiences and make each unique experience a part of the company culture.
Beyond Philosophy
MAY 14, 2015
As many as 2/3 of Customer service interactions will occur without human-to-human contact. While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.).
Talkdesk
SEPTEMBER 8, 2015
Around these parts, customer service is our number one priority. Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Want to be Customer-Centric?
Magellan Solutions
OCTOBER 1, 2020
Dubbed as the new call center capital of the world , the Philippines has become a household name among countries like the US, UK, and Canada. This is due to its world-class customer service and other specialized professional services. Greater access to world-class talents.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).
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