ClearAction

JANUARY 12, 2022

Customer experience and employee experience go hand-in-hand. Customer experience insurance ” is created by minimizing the likelihood of employee decisions that result in costly reputation fiascos. It unifies your senior leadership team. 9 Customers First, or Employees First? Ease of Work.

Government 62

Government 2019 Net Promoter Score Customer Centricity 62

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

Customer Guru

AUGUST 21, 2018

Kristina is a customer experience expert and host of “The Customer Experience Podcast for Business Leaders”, a podcast series for motivating C-Suite and leadership teams in improving customer experience. Marketing and thought leadership programs. Kristina Evey Follow @KristinaEvey.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Russel Lolacher

JANUARY 30, 2022

For this show, Russel cites interviews with Stanford University professor and author of THE A **E SURVIVAL GUIDE Bob Sutton, shares real world stories from his own experience and those shared in his community, and provides tactics you can take to address this impact to the employee experience. KEY TAKEAWAYS. FULL TRANSCRIPT.

Culture 52

Culture 2013 Employee Experience Leadership 52

Beyond Philosophy

MAY 14, 2015

While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. As many as 2/3 of Customer service interactions will occur without human-to-human contact. Source: Brian Manusama, Gartner.com ). Clearly, more Customers want self-service options.

White Paper 160

White Paper 2014 2015 2012 160

SurveySparrow

JANUARY 8, 2021

Especially now, a brand’s authenticity, values, and overall experience matter the most than products. . So, as a business owner, HR, or team manager, your duty is to give an excellent employee experience. If your employees are feeling happy within your organization, they will deliver exceptional service. .

Feedback 52

Feedback Measurement Employee Experience 2012 52

CX Journey

JULY 17, 2015

Image courtesy of Terasa2010 Employee passion drives results. That's the title of a blog post I wrote back in 2012. When employees have a real sense of pride in their work, when they take ownership in what they do, the business benefits and thrives. Without question, that statement still holds true today.

2012 67

2012 Definition Blog Engagement 67

Qualtrics

OCTOBER 8, 2019

Honestly, I needed a part-time job in 2012 when I stumbled on Qualtrics. At work, I have loved discussion groups we do through our Women Leadership Development committee. I get to work with the best and that gives me a nice personal growth path and a way to help others pursue their potential. The real question is why I have stayed.

Sales 20

Sales 2011 2012 Culture 20

Qualtrics

NOVEMBER 21, 2019

Samantha believes that collaboration is critical to great leadership and even more pivotal to great EX ( employee experience ). We just launched a leadership academy and it’s for everyone – not just a select few.”. For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ).

2020 22

2020 Retail Entertainment Leadership 22

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? Voice of the employee is one element within our voice of the employee program, we survey our employees as well too.

Culture 12

Culture 2019 Engagement Net Promoter Score 12

Qualtrics

NOVEMBER 11, 2019

Dave Dequeljoe (DD): I’m Dave Dequeljoe, Leadership Development. Discharged as Private First Class in 2012. But this advice does work in other companies, especially when you have supportive leadership/co-workers. I have spent the last two and a half years as a Major in the Air Force Reserves.

2009 30

2009 2012 Leadership Consulting 30