CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications 2018 2013 221

Eptica

SEPTEMBER 30, 2015

Author: Derek Lewis In previous decades an organization’s brand was something it controlled, with how it was perceived in the market driven by expensive advertising and marketing campaigns. It shows there has been scant change to customer service levels, with no overall improvement since 2013. These are: 1.

Customer Experience 83

Customer Experience Social Media 2015 2013 83

Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

NetBase

JULY 22, 2020

Like many industries worldwide, the luxury goods market has had its hands full. Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. and European luxury markets. Specifically, we’ll take a look at: The new look of the luxury market. Louis Vuitton.

Consumers 59

Consumers Brands Fashion Social Media 59

Magellan Solutions

AUGUST 5, 2022

In the topic about reliability, it intersects the most with marketing. BPOs will highlight their cost value proposition and feed you the idea that they’re cheap yet high quality. All the while protecting people, assets, and brand value. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

2013 40

2013 Call Center Innovation Banking 40

Optimove

SEPTEMBER 8, 2019

But the feedback kept on coming, and eventually it hit me – yes, the brand is memorable, it has its equity, but it no longer represents Optimove’s positioning. We initially built the Optimove brand in 2013, and gave it a facelift early in 2016, but a year and a half later, I knew it was time for a brand overhaul.

Innovation 75

Innovation 2013 2016 Brands 75

SmartKarrot

JANUARY 5, 2021

Having scaled up Gainsight from $1M in ARR to a market-leading giant, Allison has chaired several C-suites and advised founders on go-to-market strategies for their businesses. An award-winning contributor to the Oracle Marketing Cloud Blog series, Peter’s content on Customer Success is highly valued in the Customer Success community.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21