Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Meanwhile, Alliant Energy’s Net Promoter Score increased by 88%—growing from 17 in 2014 to 32 in 2016.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Eptica

MAY 25, 2016

Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. The Global State of Customer Experience 2016 , a new research report from the CX Network, provides some interesting insight into what is happening across the world. over the course of the year.

Customer Experience 54

Customer Experience 2016 Contact Center ROI 54

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships.

Definition 104

Definition ROI White Paper 2016 104

Toonimo

JULY 27, 2017

The platform is available in server-form with SharePoint 2016 being the latest version or in online form in either a cloud-based version or bundled with Microsoft Office 365. Without proper training, SharePoint remains underutilized and a bad return on investment.

2016 40

2016 2010 Return on Investment Document 40

Toonimo

JULY 27, 2017

The platform is available in server-form with SharePoint 2016 being the latest version or in online form in either a cloud-based version or bundled with Microsoft Office 365. Without proper training, SharePoint remains underutilized and a bad return on investment.

2016 40

2016 2010 Return on Investment Document 40

Amity

FEBRUARY 9, 2016

With the innovation of technology and the speed of which business is done there are a number of touch points associated with your customer experience. For some markets, retention is essential for getting any return on investment (ROI) at all. The Best Customer Success Resources of 2016. not just the easy ones.

Customer Journey 60

Customer Journey Customer Retention Return on Investment Customer Success 60

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? Calculating the ROI of Chatbots.

ROI 53

ROI Contact Center 2018 Social Media 53