Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton.
Experience Investigators by 360Connext
SEPTEMBER 17, 2019
CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. The first wave of customer experience professionals have had to create our own paths. There was no text book or standard curriculum when it came to customer experience. Why do we do this?
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TechSee
AUGUST 14, 2023
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. At CX arise, he helps organizations accelerate their CX transformation, improving the lives of customers, employees, and partners through great experiences.
Oracle
DECEMBER 27, 2018
We surveyed customer experience professionals to learn more about their opportunities and challenges, and found that 65% understand what their audiences want from a customer experience, yet only 32% have the data they need to deliver those experiences.
Oracle
MARCH 11, 2020
Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences.
GetFeedback
JULY 19, 2019
And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. How to set up your Voice of the Customer (VoC) program for success. About the guest author .
CX University
JANUARY 27, 2019
PHILADELPHIA, PA – January 27, 2019 – CX University announces its new partnership with Qatar-based organization, Cxessentials. The partnership between the two organizations is meant to create a wider reach to Qatar-based CX professionals and aspiring practitioners. www.cxessentials.com.
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