2020 Books Customer Centricity Customer Focused 
Confirmit
NOVEMBER 16, 2020
And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. In this book, you’ll discover the companies who are leading the way and rapidly turning customer experience into a serious force for business change.
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.
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Kustomer
AUGUST 26, 2022
As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer service expert and New York Times bestselling author Shep Hyken hosts this dynamic customer-centric podcast. The Chief Customer Officer Human Duct Tape Show. Experience This!
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
Kustomer
NOVEMBER 1, 2021
The Modern Podcast – A leader in customer experience, host Blake Morgan is a keynote speaker, customer experience futurist, and contributor to Forbes and the Harvard Review. She has also authored two books on customer experience. The podcast, Customer Service Secrets by Kustomer was launched in 2020.
Beyond Philosophy
APRIL 23, 2015
With startling statistics, including an estimate that by 2020 80% of the adult population will own one, it is clear that people love their phones—using them more and more each day. Like all your Customer Experience channels, your Mobile Experience needs a Customer-centric focus. Your Mobile Experience matters.
Peter Lavers
FEBRUARY 21, 2019
CustExp – Customer Experience. In session after session the importance of staying customer focused and customer centric rang through. My favourite quote was from RBS: “The project will fail if it’s all about the tech – needs to be all about the CUSTOMER” #Tech – Technology/IT.
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