2020 Books Customer Focused Customer Retention 
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.
ShepHyken
APRIL 20, 2020
Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 14 Essential Customer Experience Books to Help You Rethink Your CX by Tom Treanor. Washington University in St.
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ShepHyken
MARCH 3, 2019
How the Internet of Things is Changing Customer Service b y Alan Finlay. Relay) As we near the landmark year of 2020, the answers to once easy support questions are not as clear. My Comment: The Internet of Things (IoT) is positively impacting the customer experience. My Comment: Is email marketing dead?
Kustomer
AUGUST 26, 2022
As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. Episode Frequency: Weekly Episode Length: 20-30 minutes. Experience This! The CX Leader Podcast.
Kustomer
NOVEMBER 1, 2021
The Modern Podcast – A leader in customer experience, host Blake Morgan is a keynote speaker, customer experience futurist, and contributor to Forbes and the Harvard Review. She has also authored two books on customer experience. The podcast, Customer Service Secrets by Kustomer was launched in 2020.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
Think Customers
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Are we keeping our CX vows to customers and employees? Step #6: Measure your success with customer-focused metrics This final step is more like the beginning of your long-term CX strategy.
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