3 Big Omnichannel Trends to Expect in 2020
Oracle
DECEMBER 5, 2019
Omnichannel is set to move front and center as part of customer experience (CX) strategy in 2020. This is all set to change in 2020, as companies move to avoid falling behind competitors in the race to keep pace with changing customer demands. So what exactly will be the drivers of change in 2020?
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