ViiBE Blog

FEBRUARY 9, 2021

What is field service management? Field service management (FSM) is an umbrella term for how a company directs its field operations. Field service management extends to scheduling services, dispatching technicians, tracking job statuses, invoicing and billing, and interacting with clients. The impact of field service management.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

Magellan Solutions

AUGUST 13, 2021

As outlined in a report by the Center for Democracy & Technology, there are many types of biases that can be amplified through the use of these tools. In this case, transparency around these practices can generate accountability around how these platforms are managing user expression. Your Brand Reputation Is Important.

Social Media 40

Social Media Government Culture Brands 40

CustomerSuccessBox

DECEMBER 3, 2021

Additional Read : Customer Success statistics for 2021. Customer Success Manager headcount and performance. How are you measuring your Customer Success Managers (CSMs)?” Investment in technology. Moreover, these investments will allow the CSMs to manage more accounts effectively. Show quantitative data.

Customer Success 52

Customer Success ROI Travel Presentation 52

BirdEye

FEBRUARY 23, 2024

Each department is vital to any successful organization: the marketing department fuels the hype, finance manages the cash flow, and operations keep the engine running smoothly. Each type of communication is crucial for managing a company’s public image and internal harmony.

Communication 62

Communication Multi-Channel Culture Social Media 62

SmartKarrot

FEBRUARY 2, 2021

Technology has indeed played a big role in shifting this experience to an automated journey over a manual one. Adding 24×7 available chatbots render the customer immediate assistance and help in augmenting the brand value too. Businesses are constantly on the lookout to pull in ways to enhance their customer experience.

Customer Experience 8

Customer Experience Insurance Customers 2021 8

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Those relationships mean we know what really took place during the pandemic and how managers and operators are thinking about the future. It’s hard to underscore the franchise value concept enough. Technology is a means, not an end.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Those relationships mean we know what really took place during the pandemic and how managers and operators are thinking about the future. It’s hard to underscore the franchise value concept enough. Technology is a means, not an end.

2022 52

2022 Roadmap Customer Relationships Brands 52

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. The Usage of Technology to Uplift the Customer Success Efforts. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. The Usage of Technology to Uplift the Customer Success Efforts. With the digital transformation taking place in the market, the smart usage of technology will be another important factor to look at in 2021.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SurveySparrow

APRIL 27, 2021

Especially in 2021 and beyond. To Track And Manage The Customer Journey. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied. Predictive analytics is coming up as a compelling technology.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

SurveySparrow

APRIL 27, 2021

Especially in 2021 and beyond. To Track And Manage The Customer Journey. Suppose a customer is associated with your brand. In that case, your customer success team needs to track and manage their entire journey to keep them satisfied. Predictive analytics is coming up as a compelling technology.

NPS 52

NPS Multi-Channel Social Media Omnichannel 52

ViiBE Blog

JANUARY 20, 2022

Storytelling – Talk about your brand values and product peculiarities in an unusual way that would establish an emotional connection with the customer and demonstrate what experience they will receive if they become your client. Making infographics simplify complex ideas, while visually engaging your audience.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52