Gainsight

JUNE 9, 2021

Drive to Thrive: How CS Ops Enables a High-Performance Strategy with Jean Nairon Vice President, Customer Success Operations at PTC and Johannes Loeffler Senior Vice President, Head of Customer Success at PTC. Utilizing data analysis, they can adjust the needs of their customers and the growth engine. The answer?

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Don’t put your tech stack before your customer journey. The Customer Success tech stack is misunderstood. Software vendors want in.

Customer Success 98

Customer Success Leadership Sales Chief Customer Officer 98

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. Por qué no los dos?” .

2021 87

2021 E Commerce E-support Retail 87

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

2022 98

2022 Customer Success Chief Customer Officer Leadership 98

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. If you want to understand each step of the customer journey in a very human and exciting way, register now because this is the session for you! Register here.

2021 52

2021 Chief Customer Officer Travel Roadmap 52

Totango

JULY 23, 2021

When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. Who Makes Up a Customer Success Team? What Technology Does a CS Team Need?

Customer Success 126

Customer Success Chief Customer Officer 2021 Sports 126

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc. Anika Zubair. Annette Franz.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Beyond Philosophy

MAY 12, 2021

Porte shared some of her insight on Verint’s recent study about supporting customer engagement efforts in the post-COVID era. . Porte says they were hearing from their clients worldwide that 2021 was posing challenges for them. Also, the customer demand for digital transformations was disrupting the workplace.

Customer Expectations 88

Customer Expectations 2021 Technology Chief Customer Officer 88

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. Digital is in addition to you.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

CSM Magazine

AUGUST 11, 2021

While the former claims the inner strengths of a business will lead to success, the latter is guided by the belief that optimizing the customer experience throughout the customer journey is most important. While at McAfee, Jason built a reputation as an industry leader in customer support and operations. About the Author.

Chief Customer Officer 59

Chief Customer Officer Social Media 2021 Feedback 59

SurveySparrow

JULY 3, 2021

Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.

Brands 59

Brands Customer Experience Travel Social Media 59

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Chapter 1: Revenue optimization moves to the forefront. Taking action.

2022 40

2022 B2B Chief Customer Officer Financial 40

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. So in ICE, I own the customer journey, it’s my main responsibility.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83