ChurnZero
DECEMBER 29, 2020
This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success Around the Web.
Gainsight
JUNE 10, 2021
If you want to learn the inside scoop on how we chose these companies, check out our 2021 GameChanger Awards announcement blog. Karl Rumelhart, Chief Product Officer at Gainsight, began the next phase of our keynote presentation on the subject of invention. THE DREAM TEAM AWARD: PTC. THE DEFENDER AWARD: SAP Concur.
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CustomerSuccessBox
DECEMBER 6, 2021
Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. Alex Farmer is the Vice President of Customer Success at Cognite. He has been recognized as one of the Top 25 Customer Success Influencers for 2021. Puneet is one of the prominent advocates in the Customer Success space.
Education Services Group
APRIL 16, 2021
Each customer segment will have their own engagement procedures, delineated by factors like high touch and tech touch (though these pathways of communication are no longer mutually exclusive ). Where does your Customer Success team sit within your larger organizational structure? Organizational Design and Structure.
CustomerSuccessBox
JUNE 7, 2022
Anita Toth is the Chief Churn crusher at Anita Toth Inc. Top 100 Customer Success Strategist 2021. Top Influencer 2021 by Engati. She helps her B2B customers exponentially increase their net profits by utilizing the missed revenue opportunities caused by churn. Absolutely.
ChurnZero
DECEMBER 2, 2021
12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Jay Nathan , Chief Customer Officer, Higher Logic. You need to show how you’ll impact those metrics one segment at a time.”.
ChurnZero
JANUARY 22, 2021
Their customer asked to talk in November 2021. The big mistake there – and this is if there are any VPs, managers, Chief Customer Officers – you have to know if your team is motivated by money, and I’m telling you most people are not. Customer Success Around the Web. Then I apply common sense.
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