2021 Customer Centricity Customer Insights ROI 
CX University
OCTOBER 12, 2021
PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains.
Gainsight
JANUARY 26, 2022
In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It can make your company a truly customer-centric organization. 63 on upsells and cross-sells from existing customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
OCTOBER 25, 2022
Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.
ShepHyken
DECEMBER 4, 2020
When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. A successful customer experience roadmap is driven by customer insights and your customer experience strategy. Wrong Technology.
SmartKarrot
JUNE 11, 2021
In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. This is another customer success training and certification program. Customer Success- How to Exceed Your Customers Expectations by Udemy.
Pointillist
JUNE 7, 2021
In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. Quantifying ROI Remains the Top CX Challenge. An Inability to Quantify CX ROI Negatively Impacts CX Budgets.
Currency Alliance
NOVEMBER 17, 2020
2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Accelerating customer-centricity.
Expert insights. Personalized for you.
98 
Let's personalize your content