2021 Customers Interaction Virtual Agent 
Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. Attended RPA are automated processes launched by the agents themselves as part of their daily workflow, for example, logging in to multiple systems at once, or launching a series of post-call tasks such as customer emails and future follow-up tasks. . AI-Driven Agent Decision Support.
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SaleMove
JUNE 11, 2020
With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. How will that help customers?
ShepHyken
JANUARY 4, 2022
They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience. How can customers move through different modes of communications, including voice and digital channels, seamlessly without having to repeat their stories?
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane". But how do you do this?
NICE inContact
MAY 11, 2021
Gartner predicts that 85% of customer interactions will be managed without humans in 2021. This might be a scary notion for agents who are sensitive to job security but rest assured that human agent jobs aren’t going away. Ready for a statement that will make you think?
CSM Magazine
JANUARY 27, 2021
Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Calabrio’s scores led each of these categories.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
2020 was the year that customer call centers and customer experience were pushed to their limit. With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. Where to start?
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