West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

2022 40

2022 Transportation Telecommunications Wireless 40

Kustomer

JULY 28, 2022

As a result of this evolution, brands need to consider that the understood concept of customer service is no longer enough to create lasting, emotional connections with their customers. An omnichannel approach , or providing consistent service across all communication channels , makes engaging with your customers that much more accessible.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. to career growth through individual coaching and mentoring. Emily Garza. Irene Lefton. Kristen Hayer.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:30. How do you help employees in all departments work together, collaborate, and innovate in the name of a better customer experience? Once you have this insight, you’ll be able to leverage it to forge richer connections with your audience. Introduction. One generation can influence another.

Customer Journey 52

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 52

Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain.

2022 98

2022 Customer Service E Commerce E-support 98

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Learn More. Days Hours Minutes Seconds.

2022 126

2022 White Paper Contact Center Innovation 126

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. The brands that have been winning in 2021 and 2022 are clear and transparent about value. This is contributing to loyalty in two ways.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

BirdEye

FEBRUARY 27, 2024

All market trends indicate that now is the right time to invest in innovative and proven car dealer advertising strategies to accelerate growth. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. How do you build a car dealership advertising strategy?

Advertising 62

Advertising 2024 Automotive Social Media 62

SurveySparrow

JUNE 16, 2022

Medallia was one of the first tools to bring innovation and analytics to customer and employee feedback. We have 12 such competitors (or alternatives) for Medallia here that you should surely check out in 2022. We have 12 such competitors (or alternatives) for Medallia here that you should surely check out in 2022. CultureAmp.

2022 52

2022 Multi-Channel NPS Feedback 52

Magellan Solutions

AUGUST 15, 2022

15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. What new e-commerce trends will be popular in 2022 and beyond? The firm generates goods of value and sends those goods to an entity, just like in a B2B connection. Let’s dive right in and find out the current trends to align this 2022 and for the year 2023. .

E Commerce 40

E Commerce 2022 2023 B2C 40

Playvox

MAY 25, 2023

In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. Live chat or phone calls are good examples.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? An ERP enhances your organization’s innovation and creativity. Users typically access a cloud ERP through a web browser, giving them greater flexibility — they can dig into information and reports from anywhere with an internet connection.

Financial 52

Financial Multi-Channel Information Management 52

West Monroe

JANUARY 23, 2022

This dynamic makes the connecting sides between those points sometimes hard to identify and define, and the space inside the triangle difficult to traverse. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem. The industry at a glance.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

Currency Alliance

OCTOBER 27, 2017

A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc. New inventions are often patented to enable the inventor to capture premium profit for a period of time based on their innovation.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45