Empathy in Action Empathy in Action – Book Review, an Analyst’s Perspective
Natalie Petouhof
AUGUST 15, 2022
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. At its core, CX is about any and all interactions with your company, your brand, and your product/service.
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