2022 Download E-support Insights 
Inbenta
DECEMBER 7, 2021
Contents: New Customer Demands for 2022. Top 6 Features to Future-Proof Live Chat Support in 2022. Live Chat Support, a Key Element to Future-Proof Customer Service. These behavioral shifts have also altered customer expectations towards how brands should support and engage with them. New Customer Demands for 2022.
Strativity
MAY 25, 2023
Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. But the success of these programs has as much to do with insights as technology. Sample new channels to reach new customers.
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Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. According to Adobe’s Digital Insight Report, online shopping is expected to top $200 billion for the first time in history.
Lithium
APRIL 5, 2022
The bad news is that these trends will probably continue, and possibly even increase, in 2022. These videos make reference to a pdf workbook, you can download this from the resources section of this article. But you know we have your back. Read the full Spring Launch blog. (NEW) Complete with screenshots and some helpful code!
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.
Kustomer
APRIL 14, 2022
By asking customers for feedback throughout the customer journey, you’re not only re-engaging them in communication, but you’re gaining valuable qualitative and quantitative insights that can help improve future interactions. Download Kustomer’s guide “ Delivering Data-Driven Personalized Support at Scale ” today.
CSM Magazine
AUGUST 4, 2022
As a result, if retailers want to engage and connect on their needs, it is critical that they provide a wide range of support for rich and rewarding digital experiences. Online retail has grown, with e-commerce spending in the U.S. Jenni Palocsik is vice president, marketing insights, experience and enablement at Verint.
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