2023 Communication Connections Customer Relationship Management 
InMoment XI
FEBRUARY 6, 2024
Social media is also an important source of data essential to understanding the kind of customer experience your company is delivering: social signals contain a wealth of information that can help you make informed decisions about product development, marketing strategies, and customer service improvements. Access 12/27/2023.
CSM Magazine
JANUARY 17, 2024
In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. They incorporate live streaming, visual content management, hosting, analytics, security features and more.
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BirdEye
MARCH 24, 2023
The objective of any marketing strategy development is to identify consumers in need of products or services the company offers and the efforts to initiate communication with those customers and build relationships that lead the consumer to buy that product or service.
SurveySparrow
NOVEMBER 25, 2022
To counter that and improve overall customer service, a ticketing tool or system is what you need. Here, we talk about the 10 best free ticketing tools for 2023, but up first, let’s further understand the importance of a ticketing tool. Jira Software is part of Atlassian’s suite of ticket management and analytics products.
Totango
NOVEMBER 27, 2023
After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Offer self-service functionalities through community and knowledge centers. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.”
BirdEye
JANUARY 16, 2024
Chaos would ensue, with dissatisfied customers and a disorganized staff. Here, a CRM integration would help, acting as the essential communication link that ensures everyone in the restaurant is on the same page. CRM integration is connecting your CRM software with other business systems.
Kustomer
JUNE 1, 2023
Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. By collecting, analyzing, and putting the copious amount of customer data that is available to good use, you can create customized experiences for your clients.
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