BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. Read the full Fall 2023 Online Reputation Management Grid® Report here. The report also revealed that: 99% of users rate Birdeye 4 or 5 stars. 96% would recommend Birdeye. star rating.

2023 110

2023 Management Feedback Customer Experience Management 110

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. A modern CX tool enables you to easily connect disparate data sources, eliminating data silos for good. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience.

2023 83

2023 Feedback Net Promoter Score NPS 83

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Birdeye View is now available on demand!

Communication 58

Communication 2023 Customers Insurance 58

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Financial 76

Financial 2023 Blog Customer Experience 76

BirdEye

MAY 26, 2023

Secure messaging HIPAA compliance entails that patient scheduling software must also offer secure messaging to enable communication between patients and relevant institutions. To comply with this, use appointment scheduling software that offers certain security features like encrypted communications.

2023 98

2023 Healthcare Insurance Government 98

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Leveraging our Connect Success Platform, VMware allows customers to self-service and self-select their desired business outcomes.

2023 52

2023 Chief Customer Officer Customer Success 2022 52

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation? What is the state of automated customer service in 2023? The state of automated customer service in 2023.

2023 81

2023 Customer Service Healthcare Return on Investment 81

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 110

Sales 2023 Demo Social Media 110

BirdEye

MARCH 24, 2023

The objective of any marketing strategy development is to identify consumers in need of products or services the company offers and the efforts to initiate communication with those customers and build relationships that lead the consumer to buy that product or service. They must have well-developed written and verbal communication skills.

2023 98

2023 Return on Investment Social Media Sales 98

ThriveableBiz

APRIL 11, 2023

Here we offer a countdown of 23 actions you can take to navigate through 2023. Recession is an opportunity whatever the economists’ technical definition of a recession, in the tough times of 2023 not all customers will behave the same way. Not in order of importance but a simple map of steps you can take to set yourself up to thrive.

2023 98

2023 E Commerce Advertising Touchpoint 98

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board. 2023 Release 1 has you covered.

2023 52

2023 Financial Competitive Advantage Consulting 52

Lithium

FEBRUARY 7, 2023

This can be useful if you want to build up a bank of approved content for later use or when you want to prepare messages for crisis communication. There are three main reasons why now is the best time to focus on your online community. In this webinar, we’ll show you how to simplify and streamline brand protection.

2023 52

2023 Social Media Webinar Events 52

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. They stay connected: In continuation to the social behavior, customers leverage multiple channels and devices to keep in touch with their preferred brands.

2023 98

2023 Social Media Reference Loyalty 98

ShepHyken

OCTOBER 23, 2023

When customers know you care, you create an emotional connection that fosters trust and loyalty. Creative experiences that foster deeper connections, address customers’ emotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty.

Article 63

Article Customer Service 2023 Contact Center 63

CX University

MAY 23, 2023

It was inspiring to witness professionals from diverse backgrounds come together, exchange ideas, and forge connections within the CX community. The post Insights from CXPA’s CX Leaders Advance Conference: May 15-17, 2023 Orlando, Florida appeared first on CX University.

2023 52

2023 Insights Customer Centricity Presentation 52

InMoment XI

MARCH 25, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

ShepHyken

JULY 17, 2023

Why and How ChatGPT Will Drive a Better Customer Experience by Judy Mottl (Retail Customer Experience) While it’s just the midpoint of 2023, it’s pretty safe to predict this is the year ChatGPT arrived for the consumer given torrential mainstream news coverage. Connect with Shep on LinkedIn.

Article 62

Article 2023 Customer Service Retail 62

Gainsight

JANUARY 6, 2023

The Connection Between Product Experience and Net Revenue Retention. In-App Engagements and Product Communications. The post The Ultimate List of Product Experience Resources for 2023 appeared first on Gainsight Software. Product Experience . Are Product Managers Chief Executives of Their Product? It Depends. Product Adoption.

2023 52

2023 Roadmap Webinar Metrics 52

BirdEye

MARCH 15, 2023

In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect. Source: eMarketer Social media platforms have made it easier for people to connect with family and friends, share interests, and engage with content. However, not all social media platforms are created equal.

Social Media 52

Social Media 2023 Entertainment E Commerce 52

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Implement chatbots for immediate responses and streamline customer communication. Online Reviews: Statistics That Will Blow Your Mind [2023]. ( [link] ).

Retail 260

Retail Customer Experience Social Media NPS 260

Comm100

SEPTEMBER 14, 2022

Break down the barriers to connect. Thanks to the prevalence of digital communications, the ways that colleges and universities have traditionally communicated are now foreign to many students. Just as websites and social channels don’t have set hours, students expect to connect with schools at any time of day too.

2023 52

2023 Social Media Omnichannel Connections 52

ShepHyken

NOVEMBER 6, 2023

Consider this finding cited in the article: “48% of consumers become angry while communicating with customer service.” These situations are relatively easy to defuse with a caring and competent human connection, but they require more patience and emotional intelligence from contact centre agents than ever before.

Article 66

Article Customer Service 2023 Contact Center 66

SurveySensum

SEPTEMBER 21, 2023

Facilitate Communication: Make it easy for customers to express their needs and feedback. Clear Communication: Emails and messages should be straightforward. Their website is simple, and they excel in clear communication. Communicate with them regularly: Don’t just reach out when you want to make a sale.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

InMoment XI

JANUARY 10, 2024

Upholding this reputation ensures that your services deeply connect with and satisfy the needs of those pursuing exceptional care for their loved ones. Seek recommendations from other senior living communities or industry professionals who have faced similar challenges. 18 Local SEO Statistics that Matter in 2023.

Management 260

Management Social Media Feedback Insights 260

ShepHyken

DECEMBER 17, 2023

As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications. Connect with Shep on LinkedIn. My Comment: The title is a question that I’m often asked.

Article 59

Article Customer Service 2023 Customer Centricity 59

CSM Magazine

JUNE 7, 2023

Maintain Strong Communication Establishing effective communication with customers is a great way to show them that they can trust you. It’s crucial to introduce clear and consistent communication channels, that customers can rely on. This means that customers will be more likely to choose your brand over a competitor.

2023 52

2023 White Paper Social Media Document 52

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

Daniel Group

JULY 1, 2023

Welcome to Success Strategies | July 2023 Are You Losing Customers and Hurting Your Brand Because of Poor CX? ” I explore the vital connection between CX and the brand. The Link Between Poor CX and Customer Loss Numerous studies and articles have shed light on the connection between poor CX and customer loss.

Brands 52

Brands 2023 B2B Touchpoint 52

Totango

SEPTEMBER 22, 2023

CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

ShepHyken

DECEMBER 3, 2023

Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Connect with Shep on LinkedIn. The prompt was tweaked, and the bot delivered an even better answer. The point is that generative AI can be used in so many ways.

Article 59

Article Customer Service 2023 Loyalty Programs 59

kommunicate

JUNE 2, 2023

Last Updated on June 2, 2023 In today’s digital age, effective communication is key to connecting with your website visitors and enhancing user engagement. WhatsApp is one of the most popular messaging apps worldwide. It offers a convenient and widely-used platform for instant messaging and sharing information.

2023 59

2023 Blog Connections Communication 59

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Key findings 1.

2024 58

2024 Insights Automotive Hospitality 58

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  Below are six of these “horrors.” Others are just plain, scary stuff. Fright Level: 4.

Marketing 72

Marketing 2023 Loyalty Consumers 72

ShepHyken

JUNE 11, 2023

Most of the reasons can be traced back to one key factor: communication. Connect with Shep on LinkedIn. This week he emphasizes B2B must think like B2C. Here are five things your clients might not be telling you. My Comment: Let’s take a lesson from the salon industry.

Article 62

Article Customer Service B2B 2023 62

Beyond Philosophy

MAY 15, 2023

How confident are you to deliver an excellent Customer experience (CX) in 2023 as we enter these turbulent times? In this year’s report, it reveals people’s fears towards these difficult economic times and the level of confidence they have to improve the CX in 2023. Do you consider the glass to be half full or half empty?

Customer Experience 78

Customer Experience 2023 Innovation Webinar 78

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Offer self-service functionalities through community and knowledge centers. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.”

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91