TechSee
SEPTEMBER 27, 2023
NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service. Sophie AI continuously learns and evolves by pulling data from live customer and agent interactions.
Solvvy
NOVEMBER 30, 2022
Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.
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Upstream Works
DECEMBER 20, 2022
In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. AI applications can recognize these distractions and supress them so agents can better focus on their customers. Noise Suppression.
CSM Magazine
MAY 13, 2024
A new study by Genesys reveals that people of all ages are open to artificial intelligence provided it enhances their customer service experiences. Consumers appreciate the speed and accessibility benefits AI brings to customer experiences, with 82% valuing quicker issue resolution and 81% favoring 24/7 customer service access.
CSM Magazine
JANUARY 22, 2024
Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.
CSM Magazine
NOVEMBER 3, 2022
Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. virtual assistants such as Siri or Alexa) and respond appropriately. SMS and Web Chat Gaining Traction. People Who Need “People”.
Think Customers
MARCH 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. are getting louder by the day.
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