Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
SurveySensum
JULY 24, 2023
That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond. Creating Seamless Retail Experiences Across All Channels With e-commerce on the rise, we all want that smooth transition between online browsing and in-store visits.
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Strativity
MAY 25, 2023
This article was originally published by QSR ( PDF ) on May 25, 2023. A strong brand reputation can be an effective gateway for supporting value proposition elements—and many are highly competitive to third-party applications. You see our work every day for brands like Starbucks, Pizza Hut, Chuck E. james.lanyon@materialplus.io
ViiBE Blog
JULY 22, 2022
ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! This gives you the ability to provide your customers with the best possible service and support. AR-powered CRM.
SurveySensum
NOVEMBER 23, 2023
We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023.
ShepHyken
APRIL 3, 2023
My Comment: AI is changing the way companies manage customer support. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. As the platform grew, she left Vogue in 2013 to focus on creating a curated e-commerce platform for ‘Into the Gloss’.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.
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