2025 Connections Consumers Omnichannel 
Comm100
NOVEMBER 23, 2022
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Chatbot growth continues.
Comm100
NOVEMBER 15, 2022
It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase. With the development of technology, today’s consumers now expect brands to offer the very best support.
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Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Courtesy of it, they can now chat directly with human agents instead of calling or emailing them.
Kustomer
DECEMBER 26, 2019
Lastly, social media and connected devices will have a place in the future, with 68% of respondents saying social will become more important, and 60% saying connected devices are on the rise. Did you know only 11% of consumers believe that organizations take their feedback seriously? The Customer Service Intelligence Challenge.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Playvox workforce management software is built for today’s connected, digital world.
CSM Magazine
JANUARY 17, 2022
Providing a personalized experience for your customers is just as important today as it was before smartphones and the internet revolutionized consumer behavior. According to a survey by Upwork, 1 out of 4 Americans worked remotely in 2021 , and that number is anticipated to rise by 87% by 2025. Adopt the Omnichannel Approach.
Optimove
MAY 4, 2023
The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Don’t focus on selling Short-form video isn’t about selling; it’s about building connections, so focus on creating video content that does that. Bottom line?
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