2025 Customer Insights Innovation Marketing 
Think Customers
JULY 29, 2022
Insights into what customers want and need are more important than ever as the economy and market conditions change. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.
Alida
JULY 17, 2017
On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Understand your customers’ varied profiles and needs. Stop using spam surveys.
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Forrester's Customer Insights
JULY 29, 2020
The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.
Comm100
NOVEMBER 23, 2022
The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide. For customer service queries needing a detailed response, this means more agent attention where it’s needed most. Proactive customer engagement takes off. “By
C Space
DECEMBER 3, 2021
Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. As a global player, we at Audi manage over 100 markets worldwide; a highly complex ecosystem. We offer inimitable experiences with our signature product portfolio, shaped by innovations, design language and individualization.
Alida
OCTOBER 15, 2017
There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.
West Monroe
JANUARY 25, 2022
Banks need to build a revenue model that offers advanced customer segmentation, early-stage opportunity identification, early detection of significant cross-sell opportunities, and pre-defined sales targets supported by work plans that make sense. For many, banks underestimated the pace at which they need to adapt to meet market demands.
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