Think Customers

JULY 29, 2022

Insights into what customers want and need are more important than ever as the economy and market conditions change. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Apparel 59

Apparel Automotive Tourism Fashion 59

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Competitive Advantage 100

Competitive Advantage 2025 2017 Customer Journey 100

Optimove

MAY 4, 2023

Leverage location-based marketing A location-based mobile marketing strategy can help deliver hyper-personalized, high-value micro-moments to users in-store, near a competitor store, or at home on a laptop. That’s when marketers create segments of users visiting competitive locations to convert them into customers.

2023 52

2023 Social Media 2025 Connections 52

Comm100

NOVEMBER 23, 2022

The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide. For customer service queries needing a detailed response, this means more agent attention where it’s needed most. Proactive customer engagement takes off. “By

2023 82

2023 Customer Service Omnichannel 2025 82

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. As a global player, we at Audi manage over 100 markets worldwide; a highly complex ecosystem. By 2025, we are going to have more than 20 all-electric models and expand our PHEV portfolio. Empathy and Agility in a Changing Landscape.

2025 52

2025 Automotive Brands Innovation 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 140

2021 Customer Experience E-support Omnichannel 140

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? Companies will also need to improve the methods they use for capturing it, and – most important – the infrastructures/methods to reliably extract accurate customer insights that improve engagement.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Lumoa

JUNE 9, 2020

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. The eCommerce market is expected to grow by 11 trillion dollars between 2021-2025. One of the best ways is to create a company-wide customer journey map.

Customer Experience 83

Customer Experience Feedback 2025 Retail 83

Forrester's Customer Insights

SEPTEMBER 23, 2021

With firms continuing to build and enhance applications, and with developers embracing new ways of building applications that improve speed to market and enrich […].

2025 26

2025 Marketing 2021 Management 26

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

Currency Alliance

DECEMBER 1, 2020

The integral design of a loyalty program and the value it delivers customers has not changed much in the past 20 years, largely because the supporting infrastructure has remained the same. Winning loyalty programs in 2025. Customer singular. Ultimately it will be the customer who decides which is the winning model.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

West Monroe

JANUARY 25, 2022

Banks need to build a revenue model that offers advanced customer segmentation, early-stage opportunity identification, early detection of significant cross-sell opportunities, and pre-defined sales targets supported by work plans that make sense. For many, banks underestimated the pace at which they need to adapt to meet market demands.

Banking 52

Banking 2022 Financial Multi-Channel 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

West Monroe

NOVEMBER 13, 2022

Well-coordinated go-to-market teams, equipped with insight, can deliver more The concept of RGM is about aligning all go-to-market processes and teams that contribute to revenue generation—marketing, sales, service, product development, finance, and others—and equipping them with consistent, timely, and relevant insights.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

Well-coordinated go-to-market teams, equipped with insight, can deliver more The concept of RGM is about aligning all go-to-market processes and teams that contribute to revenue generation—marketing, sales, service, product development, finance, and others—and equipping them with consistent, timely, and relevant insights.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

Well-coordinated go-to-market teams, equipped with insight, can deliver more. The concept of RGM is about aligning all go-to-market processes and teams that contribute to revenue generation—marketing, sales, service, product development, finance, and others—and equipping them with consistent, timely, and relevant insights.

Management 52

Management Government Sales Measurement 52

Currency Alliance

DECEMBER 17, 2019

Customers are now in control. That is precisely where effective loyalty marketing can give a brand better differentiation. The best way to keep customers engaged is by delivering good value, a good experience, and trusting them to make wise, informed decisions. Little customer passion exists for transactions.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

SmartKarrot

DECEMBER 9, 2020

To deliver a great customer experience, it is necessary to invest in relationship marketing. With that, you will be able to deliver a personalized experience across the customer journey. For 2021, the game-changer will be customer experience. Here are some trends that will shape customer experience in 2021.

2021 22

2021 Customer Experience Omnichannel 2025 22

Currency Alliance

FEBRUARY 10, 2021

The scale of your business may (or may not) allow you to create billions in additional enterprise value from loyalty marketing, but this discipline should be contributing between 10% and 30% of your recurring EBITDA, and probably have lower cost in accelerating earnings than almost any other part of the business.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Yet even in those countries, constraints remain that limit a customer’s benefit. South Africa is a much more competitive market. That’s a shame.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52