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The state of UK customer service 2020 - struggling to improve

Eptica

Author: Pauline Ashenden - Marketing Manager Digital channels are now a vital part of the customer relationship, across every sector. They give consumers greater choice , whatever their demographic, and enable them to find fast, accurate answers wherever they are in the customer journey. So, how are they faring?

2020 79
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Serving The Customer Of The Future

SaleMove

Given the high expectations towards services we consume, and the examples of Netflix, Amazon and many others, it’s time to look at what some of these customer journeys look like today and where they are headed. What could be a potential customer journey for a Gen Zer looking to open an account or apply for a new product?

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Top 5 Customer Experience Predictions For 2021

Kustomer

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 140
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6 Ways to Maintain a Winning Customer Service Strategy

Kustomer

Some of the most successful strategies included tracking customer happiness and collecting direct feedback through a satisfaction survey. Finding this information doesn’t need to be difficult or costly, simply continue to reach out to buyers throughout the customer journey and after-sales process. Close the Feedback Loop.

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Digital Transformation and its impact on Customer Experience

SurveySensum

Companies that were expecting to move digitally in 2025 are already here. . Customer behavior has changed due to the pandemic. The customer journey is shifting from offline to online and companies are looking for well balanced O2O strategies. Digital has become the new channel of interaction amongst the customers. .

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Using AI in Contact Centers to Create Better Customer Engagement

Avaya

If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. Avaya recently announced Avaya Ava ™, our cloud AI solution that supports your customers who use social media, chat and messaging channels to engage with you.

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Survey as a Tool In Improving Retail Customer Experience

SurveySensum

– Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Improving In-Store Retail Experience Let’s first improve the in-store retail customer experience at 5 relevant touchpoints of the customer journey.

Retail 52