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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. That’s always welcome, but an unexpected increase in business can cause customer service and CX issues if the company or brand is not prepared. Here are my top five picks from last week.

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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Get Your Chatbot GDPR-Ready with Automated Testing

Cyara

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

2028 67
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CRM integration: A gateway to enhanced customer management

BirdEye

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. Chaos would ensue, with dissatisfied customers and a disorganized staff. Difference between CRM integration and traditional CRM How does CRM integration impact customer relationships?

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

Despite the pandemic, the market was valued at $232.32 from 2021 to 2028. There are emerging markets that want to take a piece in the BPO market. . 3 Emerging Call Center Markets to Watch. Well-situated call center locale that serves numerous markets from the heart of EMEA. Customer Services.

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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

When we talk about telemarketing services in the Philippines , we often think about trillion dollar industries like healthcare, construction and automotives. Case in point: 3D technology market. In this article, we will discuss the direct relationship of 3D technology and outbound telemarketing services Philippines.

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A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Get to know your audience.