2028 Customers Innovation Marketing 
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.
Gainsight
OCTOBER 10, 2023
In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. That level of innovation is right around the corner.
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CSM Magazine
AUGUST 16, 2023
Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.
Optimove
JULY 22, 2022
The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. It’s an invaluable tool to make sure that we are matching our customers with the right learning solution for their needs.”.
Clarivate
APRIL 18, 2024
Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.
CX University
JANUARY 30, 2018
In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding the boundaries between markets, incumbents know they need to change. Keeping your customers happy is the more direct source of value. Customer Experience Drives More Return than Digitization.
Call Experts
MAY 20, 2021
For many years, the outsourcing market has grown, and services have become more easily accessible. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. What is the onboarding process like for customers?
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