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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b That level of innovation is right around the corner. If you’re ready to bring your digital academy to life, you’ll want to back it up with an innovative LMS from Northpass.

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. desired BPOs with deep experience in the company’s market or vertical. Organizations have rising expectations that service providers will spearhead their innovation agenda. Marketing and lead generation.

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Pharma-biotech partnerships take on new urgency as patent cliffs loom

Clarivate

Dependency on dealmaking Pharma has always relied on external innovation, through partnerships, licensing or acquisitions, to access the forefront of innovative technologies and biologics. of AbbVie’s $51.8 billion in revenue to a whopping 67.2% for Bristol Myers Squibb’s $44.7 billion based on seven preclinical ADC candidates.

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“It has completely changed the way we operate”: The Power of Optimove’s Predictive Future Value

Optimove

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. This feature allows marketers to observe how a series of campaigns – a stream – perform together.

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