ShepHyken

APRIL 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. Do Customers Trust Your Tech?

2019 98

2019 Article Customer Service Social Media 98

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How Chewy Built a $3 Billion Business Based on Customer Experience by Mike DuPuy. Here are my top five picks from last week.

Article 86

Article 2018 Airlines Customer Service 86

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile.

2018 77

2018 Article Customer Service Loyalty Programs 77

ShepHyken

NOVEMBER 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Rookie Mistakes That Could Be Tarnishing Your Business Image! My Comment: Don’t let the article fool you.

Article 85

Article 2018 Customer Service Customer Centricity 85

ShepHyken

OCTOBER 31, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 13 Haunting Customer Service Statistics by Tricia Morris. 23 Interview Questions You Should Ask Every Customer Service Candidate by Mathew Patterson.

2016 124

2016 Article Customer Service Hotels 124

ShepHyken

SEPTEMBER 11, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. A Pop Culture Guide to Customer Care Training by Matt Searfoss. My Comment: The title of this article intrigued me.

2017 81

2017 Article Customer Service Customer Service Training 81

ShepHyken

NOVEMBER 21, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Surprises Await When You Pretend To Be Your Own Customer by Steve DiGioia. Steve DiGioia) Stop complaining about your customers.

2016 116

2016 Article Social Media Net Promoter Score 116

ShepHyken

SEPTEMBER 4, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. The top five things you hate most about customer service by Sarah Ingrams . Here are my top five picks from last week.

2017 63

2017 Article Customer Service Net Promoter Score 63

ShepHyken

MAY 29, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How good is your company’s internal customer experience? The concept of internal customer service is really that simple.

2017 95

2017 Article Customer Service Airlines 95

ShepHyken

AUGUST 1, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. can benefit from reading this article. Customers want an easy and smooth transaction. ” Customers want access to a quick solution. .”

2016 83

2016 Article Social Media Customer Service 83

ShepHyken

SEPTEMBER 3, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: After doing this “Top Five” for all these years, I realized none of my articles have ever been featured.

Article 79

Article 2018 Customer Service Hospitality 79

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. This is a short article about how to apologize.

2017 75

2017 Article Customer Service Social Media 75

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. This article focuses on empowerment.

E Commerce 87

E Commerce 2018 Article Customer Service 87

ShepHyken

FEBRUARY 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. Follow on Twitter: @Hyken.

2019 60

2019 Article Customer Service 2018 60

ShepHyken

DECEMBER 10, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Crazy Ideas About Customer Service You Would Like To Try Again by Guy Sheetrit. Here are my top five picks from last week.

Article 91

Article 2018 Customer Service 2019 91

ShepHyken

FEBRUARY 6, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 11 Reasons Why Customer Advocacy is the Bedrock of Your Business by Robbie Richards. My Comment: Customer advocacy is powerful.

2017 84

2017 Article Customer Service Social Media 84

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Employee Engagement.

Article 48

Article Customer Experience 2009 White Paper 48

ShepHyken

APRIL 17, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli.

2017 79

2017 Article Social Media Customer Service 79

ShepHyken

SEPTEMBER 5, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Create Great Customer Experiences with These Three Principles by Opinurte Team. My Comment: This article is filled with information.

2016 0

2016 Article Customer Service Hospitality 0

ShepHyken

AUGUST 7, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is The Customer Service “Department” Becoming Obsolete? The entire landscape of customer service and support is changing.

Article 58

Article Customer Service 2017 Social Media 58

ShepHyken

FEBRUARY 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Top 5 Tips to Improve Social Customer Service by Kristina Knight. Here are five tips to improve social customer service.

2018 81

2018 Article Customer Service Social Media 81

ShepHyken

OCTOBER 12, 2022

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. When a company tells me they don’t want to participate in social media customer care, I ask why.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty?

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

APRIL 3, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Here are my top five picks from last week. Do they have hotel experience?

2017 76

2017 Article Social Media Customer Service 76

ShepHyken

AUGUST 15, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Will Chatbots and AI Replace Federal Customer Service Reps? My Comment: This short article has four great tips that anyone or any company can use.

2016 69

2016 Article Customer Service Social Media 69

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Follow on Twitter: @Hyken.

2018 0

2018 Article Customer Service Contact Center 0

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Here are my top five picks from last week.

Article 71

Article 2019 Customer Service Airlines 71

ShepHyken

JANUARY 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Kick-Ass Customer Service by Matthew Dixon, Lara Ponomareff, Scott Turner, and Rick DeLisi. Here are my top five picks from last week.

2017 76

2017 Article Customer Service Social Media 76

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three Important Considerations for Customer Service Surveys by Paul Selby. Do you want happier customers? Yes and yes!)

Article 54

Article 2018 Customer Service Hospitality 54

ShepHyken

AUGUST 14, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Appearing to Care by Seth Godin. My Comment: Let’s start this week’s Top Five with another Seth Godin article. by Tiago Paiva.

2017 79

2017 Article Customer Service Retail 79

ShepHyken

JULY 25, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The omni-channel strategy for customer service part 1: email by Heerd. My Comment: Email is still a viable way to communicate with customers.

2016 78

2016 Article Customer Service Books 78

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton.

Article 26

Article 2021 Customer Service Net Promoter Score 26

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly.

Customer Experience 136

Customer Experience Net Promoter Score 2021 Transportation 136

ShepHyken

NOVEMBER 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Omoto) Quite a few organizations, even today, consider customer experience as a tertiary function. Well, this article will do exactly that!

2017 37

2017 Article Customer Service Competitive Advantage 37

ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. NPS, CSAT or Customer Effort?

2017 30

2017 Article Customer Service Net Promoter Score 30

ShepHyken

APRIL 9, 2021

This week we feature an article by Vihar Naik a writer for CallHippo , a cloud-based Intelligent virtual phone system for business & enterprise. Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company? Customer Service Telephone Skills to Master.

Customer Service 139

Customer Service Call Center Contact Center Article 139

ShepHyken

OCTOBER 17, 2018

The reason I bring this up is that I was reading an article about the top global brands. You can’t answer with “Because we have great customer service.” Find out what makes you truly different, something that your customer cares about, and exploit it. Consistency: I have talked about consistency many times over the years.

Social Media 121

Social Media Customer Care Customer Service Training Brands 121