Article Customer Service Representative Exceptional Customer Service Interaction 
CSM Magazine
FEBRUARY 6, 2024
Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. From establishing trust to identifying specific challenges, maintaining a personal connection with customers is essential for achieving success.
CSM Magazine
MAY 19, 2023
As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience.
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CSM Magazine
AUGUST 7, 2020
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. What did customer service representatives say to remediate the issue, and what was the outcome?
InMoment XI
OCTOBER 24, 2023
In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.
CSM Magazine
OCTOBER 18, 2022
In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them. This not only builds trust with customers, but it also helps to create long-lasting relationships.
ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
Magellan Solutions
APRIL 19, 2023
According to the HubSpot Research Trust Survey , companies with excellent customer service will have a 93% chance of getting repeat business. To survive in this fast-paced business environment and focus on core functions, you should outsource customer service in insurance.
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