John Paul

MARCH 25, 2019

Our mission is to help our clients (usually big brands in various industries such as automotive, financial services, luxury…) to optimize their customer journey and enrich the existing loyalty programs in order to propose a seamless experience to the final customers. How long have you been working at John Paul?

Automotive 73

Automotive Loyalty Programs 2017 Travel 73

Beyond Philosophy

APRIL 6, 2016

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Wireless 94

Wireless Loyalty Programs Automotive Consulting 94

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. As we develop our APAC client base and grow , recruiting people with a passion for service and a customer focused mindset is key.

Leadership 40

Leadership Automotive Hospitality Travel 40

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. Whether its customers , employees , products , or brands , every experience is built around one thing — people.

2020 29

2020 Marketing Government Leadership 29

Beyond Philosophy

APRIL 6, 2016

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Wireless 60

Wireless Loyalty Programs Automotive Consulting 60

InMoment XI

SEPTEMBER 1, 2022

There is something to be said about how vital it is to leverage market research to understand your non-buyers so you can convert them into customers. But focusing on how to improve customer retention is just as important, if not more. That is why your customer retention efforts are so important.

Customer Retention 260

Customer Retention Telecommunications Customer Journey Mapping Retail 260

BirdEye

DECEMBER 8, 2022

Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. Social networking sites can help your business build an active, positive relationship with your followers and increase your odds of converting them into happy customers. Social messaging 11. Interest networks 14.

Social Media 98

Social Media Brands Entertainment Connections 98

C Space

JULY 2, 2020

Tesla has overhauled Japanese rival Toyota to become the world’s most valuable automotive company. And we’re adding in flights to places we know customers want to travel to, like outdoor recreation destinations where social distancing is easier but doing so in a way that’s flexible and allows us to adjust should that demand change.”

2020 52

2020 Brands Airlines Social Media 52

SurveySensum

SEPTEMBER 7, 2023

And each of them has a different approach when it comes to understanding and measuring overall customer satisfaction and loyalty. Relationship NPS surveys are used to measure overall customer satisfaction and loyalty over a longer period. Sounds a bit much? Common intervals include quarterly, semi-annually, or annually.

NPS 52

NPS Net Promoter Score Automotive B2B 52

Currency Alliance

MAY 9, 2022

So, to demonstrate some progress, many organizations have pursued initiatives that are only cosmetic in nature while not truly taking advantage of what digital transformation enables: namely that customer journeys, partnerships, trading ecosystems, etc. Our API endpoints only require 3-5 mandatory fields to complete a loyalty transaction.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Enter: loyalty marketing.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 131

Net Promoter Score NPS Customer Retention Loyalty 131