Mattress Firm’s Contact Center Rises and Shines – Improving QA Scores and Average Handle Time
NICE inContact
OCTOBER 17, 2018
But the Houston-based company was losing sleep over its two contact centers. By implementing several integrated CXone products—CXone Omnichannel Routing, CXone Workforce Management Enterprise, CXone Reporting and CXone Quality Management Enterprise—Mattress Firm has seen significant results. billion in annual sales (2016).
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