Blending Customer Success and Customer Experience, With Dayton Semerjian – CB31
Customer Bliss
DECEMBER 13, 2016
He focused on four major items: A quantitative assessment of what mattered and what didn’t matter to customers. Qualitative interviews – to put the story of the experience in the customers’ voice. Understanding employee views and needs with both qualitative and quantitative approaches. They’ll deflect.
Let's personalize your content