SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. So, what should have been the right approach here? This shows that asking the right questions in in-app surveys can be a game-changer. What is an In-App Survey?

Insights 52

Insights User Experience Customer Satisfaction Books 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. Here are the 7 strategies you can employ to streamline your feature requests process. When you have the answers to these questions, here are the tips to prioritize your feature requests. Let’s scroll down and discover!

Roadmap 52

Roadmap Feedback Demo Customers 52

SurveySparrow

OCTOBER 19, 2020

Online surveys have never been so crucial in the business world as it is now. Well, that’s the only way to stay alive as your competitors will take the whole stadium if you give them an inch. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike.

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

Michel Falcon Experience

OCTOBER 23, 2014

I know that if you want to improve your customer experience within your organization, you don’t start with the customer. Southwest Airlines taught me that you must first begin with your employee’s experience. It will also set an example of how they should treat your customers.

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154

delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Those who answer 9 or 10 are called “promoters,” and they are your brand’s biggest fans. What is a detractor?

NPS 40

NPS Net Promoter Score Feedback Customer Centricity 40

delighted

JANUARY 22, 2020

We’ve previously written about why you should be following up with detractors. A promoter, by definition, is a loyal enthusiast of your brand. They will give your business an NPS score of 9 or 10 which means they are ‘very’ to ‘extremely’ likely to refer your brand to friends and family. Reach out to your promoters.

Social Media 40

Social Media NPS Reference B2B 40

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. Building strong relationships with your customers to keep them hooked for the long-term is the best way to combat customer dissatisfaction in a competitive marketplace.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60