Talkdesk

MAY 12, 2020

Now that you’ve successfully become a work-from-home (WFH) agent, it’s important to develop a deeper understanding of the tools you’ll be using in your day-to-day. It’s where you’ll do everything from making and receiving customer calls, adding post-call notes, setting your availability and more.

Call Recording 86

Call Recording Contact Center Call Center Information 86

SurveySparrow

SEPTEMBER 26, 2023

When you flip a switch, enjoy a warm shower, or cook a meal, you’re stepping into a world intricately woven with customer experience. In this blog, we’ll look into the secrets of customer experience in utilities- from the latest trends shaping the industry to effective strategies for enhancing utility services.

Customer Experience 52

Customer Experience E-support E Commerce Customer Satisfaction 52

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? A PwC survey indicates that 73% of consumers consider customer experience to be very important when making purchases. By paying attention to what they need, your customers will feel valued.

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

BirdEye

MARCH 4, 2024

While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily.

Marketing 110

Marketing Multi-Channel Events Demo 110

Grade.us

APRIL 2, 2019

What's the best way to ask for a review? General / all purpose templates Home services templates Legal templates Hospitality templates Healthcare templates Wedding services templates Real estate templates Automotive templates. Updated 4/2/2019 - 37 more general and industry-specific email templates for requesting online reviews.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Here’s an interesting blog on how should SaaS providers spend on Customer Success.

2020 19

2020 2019 2002 2008 19

Pointillist

JANUARY 19, 2022

Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. The agent transfers her to another representative who answers her question. How are you currently measuring this customer’s experience? Your Customers Aren’t Responding. By Steve Offsey.

Customer Journey 75

Customer Journey Measurement Net Promoter Score Metrics 75