ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What this does is help you get a sense of the strategic direction the customer is undertaking and the key challenges they might be facing.

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Customer Success Culture Books Blog 40

SurveySparrow

OCTOBER 19, 2020

Qualtrics became the first employee management platform measuring employee experiences through key metrics powered by predictive intelligence. Online surveys have never been so crucial in the business world as it is now. Every business wants to impress its customers. helps you understand you customers and employees better.

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Bold360

DECEMBER 1, 2016

Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. In fact, sometimes it can seem. Anna Morrish.

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Customer Experience Customers Consulting E-support 104

Martin Hill-Wilson

MAY 27, 2015

and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. What would you like Martin to next write a blog on?”. I was doing a webinar (Go Digital! Engagement Strategies for Contact Centres) with Emma Samuel (Global Corporate Marketing Director at NewVoiceMedia). What does she do?

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Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. Key Beta Testing Takeaways (If You’re Short on Time).

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Feedback Download Webinar Presentation 66