Books Competitive Advantage Culture Customer Service Training 
ShepHyken
APRIL 12, 2021
My friend Josh Linkner, who has a new book coming out next month titled Big Little Breakthroughs , takes an innovative look at this concept. When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell.
ShepHyken
NOVEMBER 9, 2022
Those are questions I asked Bill Price, Amazon’s first global vice president of customer service and the founder and president of Driva Solutions. When Price was interviewing for the job at Amazon, Bezos asked, “What’s your definition of customer service?” That’s truly customer-focused! .
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Michel Falcon Experience
JANUARY 16, 2020
I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?
ShepHyken
MARCH 25, 2019
Each week I read a number of customer service and customer experience articles from various resources. How Blending Brand And Culture Can Impact The Customer Experience by Chris Cancialosi. Forbes) Customer experience is a memory. I wrote a book on it!) Here are my top five picks from last week.
Service Untitled
OCTOBER 11, 2010
Service Untitled The blog about customer service and the customer service experience. The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story.
ShepHyken
JANUARY 3, 2018
The company that makes it easier and more convenient for the customer wins. There you have it, five ways to deliver a better-than-ever customer service experience. I’ve written books on many, many more ideas, tactics, and strategies. So, go out there and take care of the customer like you never have before.
ShepHyken
SEPTEMBER 5, 2016
Create Great Customer Experiences with These Three Principles by Opinurte Team. Opinurate) Matt Watkinson has worked with some of the biggest businesses in the world on customer experience strategy, service design, websites and mobile apps. Ease of doing business is a competitive advantage.
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