C Space
APRIL 17, 2020
The Brand Move Roundup – April 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. They have just launched a new service: online experiences.
ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 5, 2022
(CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished. What can brands do to perform within their customers’ expectations? It’s that simple. Close enough!).
ShepHyken
NOVEMBER 8, 2021
Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are some tips to improve the digital customer experience for your target audience.
Maru Group
AUGUST 14, 2018
August’s interest rate rise from the Bank of England caused immediate alarm from business leaders and brands worried about consumer spending. Spending to drop in hospitality. Elevating your customer experience. Half of consumers go online before eating out. Opportunity to delight customers and drive higher revenue.
NetBase
SEPTEMBER 3, 2020
As some trends moved to the back burner and new ones came on unexpectedly, brands have had their hands full making informed predictions around emerging trends. We’ll explore why brands shouldn’t get complacent in their market research with a focus on: Ways in which 2020 predictions where a bit off. How pandemics can defy planning.
Joe Rawlinson
JULY 8, 2015
Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Live video assistance is a huge growth area. About the Author.
Expert insights. Personalized for you.
52 
Let's personalize your content