Call Center, Contact Center, Customer Relationships and Customer Service Strategies

The Leading Call Center Technologies to Watch For in 2022

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. What Is Call Center Technology? 5 Innovative Call Center Technologies in 2022.

Call Center

Call Center 2022 Technology Social Media

How Can SMEs Get the Most Out of Telemarketing Philippines By Moving to an Autonomous Omnichannel?

Magellan Solutions

AUGUST 23, 2021

And for BPOs, it is time to move on from traditional call centers. Autonomous Omnichannel is slowly taking over telemarketing services in the Philippines and it is receiving positive response from entrepreneurs. What is Autonomous Omnichannel Services? But is moving to a more automated approach beneficial to SMEs?

Omnichannel

Omnichannel Call Center Contact Center 2013

Harness innovation to deepen customer relationships

Brad Cleveland Blog

JULY 8, 2021

When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?

Customer Relationships

Customer Relationships Innovation Customer Service Strategies Customers

Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Customers

Harness innovation to deepen customer relationships

Brad Cleveland Blog

JULY 8, 2021

When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?

Customer Relationships

Customer Relationships Innovation Customer Service Strategies Customers

Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland. .” He makes a great point.

Customer Service Strategies

Customer Service Strategies Customer Service Airlines Customers

7 Effective Ways to Improve Your Online Customer Service

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. CRM software connects customer service with sales and marketing.

Customer Service

Customer Service Omnichannel Social Media Document

Millennial Generation Customer Service – The Ultimate Guide

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Know your customer. The key to reaching this powerful demographic is by understanding that technology is central to their being. Personalization.

Customer Service

Customer Service Virtual Agent Social Media Multi-Channel

4 Steps to a Streamlined Digital Customer Service Workflow

NICE inContact

SEPTEMBER 25, 2019

By unifying channels onto one platform, the team is now able to work more effectively and safely, while gaining a holistic view of how customers interact online. Insights Reports identify trending topics and common customer pain points and use data to execute T-Mobile’s social customer service strategy.

Customer Service

Customer Service Social Media Contact Center Innovation

What Do Your Customers Want? 10 Expectations to Guide Your Service Strategy

Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies

Customer Service Strategies Customer Expectations Customers Customer Service

Guest Blog: Why Does My Customer Service Team Need a Single Customer View?

ShepHyken

APRIL 28, 2017

This makes it easy for an agent to form a connection with a customer and treat them like the individual they are. Do this time after time, and you’re now forming a relationship. The right contact center technology for a SCV. Ultimately, achieving a single customer view will require researching and studying your customers.

Blog

Blog Customer Service Contact Center Customers

What Do Your Customers Want? 10 Expectations to Guide Your Service Strategy

Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies

Customer Service Strategies Customer Expectations Customers Customer Service

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

SEPTEMBER 28, 2023

When you add real value through problem solving, asking questions and continually presenting new ideas and insights, your customers will view you as a trusted advisor and partner, not just a vendor. Most importantly, they always keep the human element of customer service at the forefront.

Customer Service Training

Customer Service Training Customer Service Contact Center Culture

What Leaders Should Know About Call Centers

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center

Call Center Contact Center Customer Service Strategies Customer Relationships

What Leaders Should Know About Call Centers

Brad Cleveland Blog

OCTOBER 9, 2012

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.

Call Center

Call Center Contact Center Customer Service Strategies Customer Relationships

Build the right skills, knowledge, and leaders

Brad Cleveland Blog

MAY 26, 2022

When developing an effective customer service strategy, you will need to include how to build the right skills, knowledge, and leaders. I’ve found in many cases those working on strategy will either under or overestimate the level of effort required by the people step.

Customer Service Strategies

Customer Service Strategies Customer Service Contact Center Call Center

Build the right skills, knowledge, and leaders

Brad Cleveland Blog

MAY 26, 2022

When developing an effective customer service strategy, you will need to include how to build the right skills, knowledge, and leaders.

Customer Service Strategies

Customer Service Strategies Customer Service Contact Center Call Center

Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

MARCH 6, 2013

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

Mobile Customer Service

Mobile Customer Service Customer Service Contact Center Customer Service Strategies

Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

MARCH 6, 2013

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

Mobile Customer Service

Mobile Customer Service Customer Service Contact Center Customer Service Strategies

The New Era of Customer Relationships

Brad Cleveland Blog

AUGUST 9, 2013

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Customer Relationships

Customer Relationships Customers Call Center Contact Center

The New Era of Customer Relationships

Brad Cleveland Blog

AUGUST 9, 2013

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Customer Relationships

Customer Relationships Customers Call Center Contact Center

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service

Customer Service Customer Experience Magazine Books

Do Customers Understand Your Access Alternatives?

Brad Cleveland Blog

JULY 1, 2012

Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.

Customers

Customers Call Center Contact Center Customer Service Strategies

Do Customers Understand Your Access Alternatives?

Brad Cleveland Blog

JULY 1, 2012

Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them. Brad discusses steps you can take to ensure that your customers understand the access alternatives available to them.

Customers

Customers Call Center Contact Center Customer Service Strategies

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service

Customer Service Customer Experience Magazine Books

How I Got into this Field

Brad Cleveland Blog

JUNE 23, 2012

Brad tells the story of how he got started and how important his mentors were to him. “So many people come from so many different backgrounds” in this profession. Brad tells the story of how he got started and how important his mentors were to him. “So So many people come from so many different backgrounds” in this profession.

Contact Center

Contact Center Call Center Customer Service Strategies Customer Relationships

How I Got into this Field

Brad Cleveland Blog

JUNE 23, 2012

Brad tells the story of how he got started and how important his mentors were to him. “So many people come from so many different backgrounds” in this profession. Brad tells the story of how he got started and how important his mentors were to him. "So So many people come from so many different backgrounds" in this profession.

Contact Center

Contact Center Call Center Customer Service Strategies Customer Relationships

Value Proposition: A New Era In Customer Service

Brad Cleveland Blog

JUNE 15, 2012

In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it’s a new era in customer service.

Customer Service

Customer Service Customers Contact Center Call Center

Value Proposition: A New Era In Customer Service

Brad Cleveland Blog

JUNE 15, 2012

In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it's a new era in customer service.

Customer Service

Customer Service Customers Contact Center Call Center