Totango

SEPTEMBER 24, 2018

Read on to find out how you can apply these to your own Customer Success strategy. Customer-Centricity is Key. Jamie Bertasi , Chief Operations Officer and Chief Customer Officer at Totango, kicked off the event and spoke about the need to drive more impact for CS. More about the event here.

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Customer Success Interaction Chief Customer Officer Customer Centricity 50

ChurnZero

MAY 20, 2021

In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs).

Customer Success 90

Customer Success Touchpoint Chief Customer Officer Customers 90

Gainsight

DECEMBER 10, 2018

Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Synecdoche and SaaS: What Title Should the Customer Success Leader Have? Click here to read the blog.

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Webinar Blog Customer Success Net Promoter Score 71

Gainsight

DECEMBER 2, 2019

When a customer leaves, it’s known as churn. A successful customer retention strategy will build symbiotic business relationships, drive brand equity, and encourage customer loyalty amongst your customer base. Benefits of a Customer Retention Strategy. If you need more revenue, invest in Sales.”

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Customer Retention Webinar Chief Customer Officer Metrics 52

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero .

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2020 Customer Success Chief Customer Officer ROI 80

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Nurture with Networking Events. How do you decide if a customer is the right fit?

Marketing 64

Marketing Webinar Reference Events 64

Gainsight

JUNE 9, 2021

Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. New Releases: Aligning Sales and CS. That’s the perfect recipe for success!

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Chief Customer Officer 2021 Customer Success Sales 52

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. From Puzzle Pieces to the Picture . Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Below, is the blog he wrote. From Puzzle Pieces to the Picture . Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. From Puzzle Pieces to the Picture . Conquer your Success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

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2021 Customer Success Chief Customer Officer Leadership 98

Kayako

DECEMBER 3, 2015

In this post you’ll learn just how to turn the things you want to do to get better at customer service into business initiatives that your management can buy into. You’ll recognize a lot of these steps from sales conversations you’ve been part of. For example: Ben wants to hire a new customer support advocate for his team.

Customer Service 50

Customer Service NPS Net Promoter Score Customers 50

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. She is now Chief Customer Officer at ClearAction Continuum. based AIM stock listed company. Website : [link]. Shane Goldberg – Founder and Principal at CustCore Consulting.

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2020 Customer Experience Magazine Consulting 132

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. Do you have a sales deal that stuck that we can introduce you to someone? Is there anything else that we can do to help?

2020 98

2020 Customers Communication Customer Success 98

Kustomer

SEPTEMBER 3, 2020

We’ve just been waiting for some sort of event to force us to come together, or is it just your typical kind of siloed organization? It’s a referral based metric. As we look at this quarter over quarter, are we growing our customer base and why? Or is our customer base in a state of decline?

Marketing 52

Marketing Effort Score Metrics Loyalty 52

Gainsight

JUNE 4, 2019

This organization had to demonstrate that they’re not only successfully navigating their own customer success journey, but they’re raising the bar for us all. Congratulations to Zach Boisi , Vice President of Customer Success at Diligent, the Pulse 2019 Impact Award winner for being Human-First. The Product Experience Award – Bizzabo.

2019 8

2019 Chief Customer Officer Innovation Customer Success 8

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

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Customer Success Management Chief Customer Officer Leadership 98

Talkdesk

FEBRUARY 5, 2021

Just as COVID-19 has transformed the global retail industry and forced millions of shoppers online , so too has the pandemic disrupted the industry’s flagship event. Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . Omnichannel services .

2021 87

2021 E Commerce E-support Retail 87

Gainsight

DECEMBER 15, 2021

As our Chief Customer Officer Kellie Capote put it, the impact was “ squishy ” at best. . More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. The specific playbooks you design will be determined by your customer base and their unique goals.

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Customer Success ROI Metrics Chief Customer Officer 59

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. You can always rely on me to do that for family events, for work, for college events.

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. You can always rely on me to do that for family events, for work, for college events.

Customer Success 52

Customer Success B2B Metrics Sales 52

West Monroe

JANUARY 24, 2022

Companies in many industries are waking up to the fact that traditional processes, legacy technology platforms, and functional siloes—in marketing, sales, finance, and customer success— no longer reflect the way a modern HT&S company can and should operate. Chapter 1: Revenue optimization moves to the forefront.

2022 40

2022 B2B Chief Customer Officer Financial 40