ChurnZero
FEBRUARY 1, 2019
To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.
Customer Guru
DECEMBER 13, 2017
Referring to the CX Network research cited above, it confirms that building a customer-first culture, linking CX initiatives to ROI, and understanding the customer are the top three challenges faced by companies in 2017. Depending on the kind of business, some departments might have zero interaction with the end customer.
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Confirmit
DECEMBER 17, 2018
For many organizations, particularly those for whom product and price differentiation are challenging, Customer Experience (CX) has been touted as the silver bullet that will drive success. CX budgets have grown, Chief Customer Officers been recruited, and a seemingly endless stream of customer surveys deployed.
CCO Council
MARCH 13, 2016
Despite significant efforts to improve the customer experience, many NPS programs have plateaued and customers complain even louder on social media. Chief Customer Officers (CCOs) are stuck in groundhog day: dealing every day with an endless stream of apologies, billing statement credits, and service recovery efforts.
ClearAction
JUNE 8, 2015
Account teams, customer service and accounts receivable departments, customer reference managers, market researchers and others throughout the company are a loose confederation of a CX team. Improve Customer Experience by Eliminating Customer-Focus Boundaries. Customers First, or Employees First ?
C3Centricity
MAY 11, 2020
By now, every CEO knows that a stronger customer focus is the answer to many of their business challenges. Why therefore do so many companies still struggle to adopt a customer-first strategy and culture? According to this article in Forbes, the responsibilities of a CCO are to: Bring The Customer To Life.
ClearAction
JANUARY 14, 2015
Here are some of many great B2B CX examples I've come across, in hopes that some of these stories may serve as inspiration in your company: GE: Customer Experience ROI Enablement. Adobe: Customer Experience Undercover Boss. Maersk: Focusing on People in B2B Customer Experience Strategy.
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